Don't online
1, the on-line parameter setting error
Check whether the terminal is properly set the address of the server, port, license plate, the plate color, parameters such as card number information.
2, platform, data entry errors
Check and terminal platform entry data conforms to the actual data, especially in terminal seven ID (36) into the system, digital "0" and the distinction between the letter "O".
3, SIM CARDS don't match or overdue bills
Check SIM card network system; Query whether the SIM card overdue bills; Normal opened GPRS data service query whether the SIM card.
4, signal interference
There is interference sources, which leads to the equipment cannot be launched. Please keep locating antenna and communications antenna in more than 50 cm, as far as possible away from the car radio and other signal source.
5, installation is not standard
Installation location should be near the window, that is, the location of the GSM signal intensity is high. Installation position should be hidden as far as possible, to prevent damage.
6, communication antenna damage
Communications antenna damage, leading to can't online, please change in time communication antenna.

Not locate
1, the impact on the environment
Recorder to receive satellite signal is directly related to environment, such as: building, trees covered area to the dense, mountainous areas, such as indoor will affect recorder positioning. Please place the antenna in the empty place.
2, installation is non-standard
Positioning on the antenna will not be covered with metal, the sky to see at least 60 °, tilt is not greater than 15 ° Angle. Best placed in the front and rear bumpers or the antenna under the car window, car rear window (window after car explosion-proof membrane is not installed), the position such as the roof.
3, positioning antenna damage
Locating antenna damage, lead to can't positioning, please change the location of antenna.

SD card, hard disk No video
1, the formatting tool of unused in the format
SD card or hard disk before inserted into the host, the need to pass special DXR formatting tool to SD card or hard disk formatting, to ensure the data security is not damaged.
2, equipment ACC line don't answer or wrong
Vehicle ACC line didn't answer or wrong, which leads to the recorder undetectable ACC ignition state, the terminal can't video, SD card or hard disk inside, there is no video file. Please check the ACC line is connected.
3, did not use a dedicated broadcast tool view
Play the video data in SD card or hard disk to use special vehicle traveling data recorder player software, to ensure the safety and reliability of the data.